Guest safety and message reports
Inside a live room, press and hold a message and choose Report message. The report goes to Coqui’s Corporate safety queue with the message and room context needed for review. Coqui may remove content, suspend the responsible device, preserve relevant records, or dismiss reports that do not violate policy.
Do not use a room report for an emergency. Leave the area and contact local emergency services if anyone may be in immediate danger.
Venue account help
Approved venue owners can manage room status, pinned updates, events, offers, surveys, and QR-space details from the Venue Owner Portal. For account access, billing, room activation, or a QR-location issue, email support with the venue name and affected room. Never send a password, API key, or full payment-card number.
Contact Coqui
Email llanllanos@outlook.com with the subject Coqui Support. Include the venue or room name, what happened, the approximate time, and screenshots when useful. Funktastic Labs LLC operates Coqui from Arizona.
Safety reports involving a live room are prioritized. General pilot support is handled as soon as practical during the controlled pilot.
Immediate danger
Coqui is not an emergency service and does not continuously monitor every room. If there is an immediate threat, call 911 in the United States or the appropriate emergency number where you are located.